Return Policy
- After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
- The right of withdrawal does not apply if the buyer is a legal entity.
- In order to return the goods, a a statement of withdrawal from the purchase of the goods and send it to the e-mail address tellimused@surgitech.ee within 14 days of receiving the goods at the latest. The standard form for withdrawal can be found here: withdrawal
- In order to exercise the 14-day right of return, the ordered goods must not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in a way that is allowed for testing the goods in a physical store.
- If the goods have been used for a purpose other than what is necessary to verify the nature, characteristics and functioning of the goods, or if they show signs of use or wear, Surgitech AS has the right to reduce the refundable fee according to the decrease in the value of the goods.
- The buyer has no right of withdrawal regarding the products. , which are not eligible for return for health protection or hygiene reasons and if it has been opened after delivery (e.g. cosmetics).
- The costs of returning the goods are borne by the buyer, unless the reason for eb in the fact that the item to be returned does not correspond to the item ordered (e.g. wrong or defective item).
- The customer must return the item within 14 days after submitting the application or provide proof that he has handed over the item to the carrier within the aforementioned period .
- Items ordered from the e-shop can also be returned to our office at Pärnu mnt 148.
- AS Surgitech will return the returned item to the Buyer immediately upon receipt, but no later than 14 days after receiving the withdrawal request, all fees received from the Customer under the contract. AS Surgitech will return the amount paid by the Customer to the same current account from which the payment was made.
- AS Surgitech may refuse to make refunds until it has received the item that is the subject of the contract or until the Customer has provided evidence that it has returned the item , depending on which occurs earlier.
- If the Buyer has explicitly chosen a delivery method other than the cheapest usual delivery method offered by AS Surgitech, AS Surgitech does not have to return the cost to the Buyer that exceeds the cost associated with the usual delivery method.
- AS Surgitech has the right to withdraw from the sales transaction and demand the return of the goods from the Buyer, if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.
- AS Surgitech does not make cash refunds.
- AS Surgitech is not responsible for defects that have arisen after the delivery of the goods due to the Customer’s actions or inaction (incorrect use, accident, etc.) or if it is with normal wear due to unusual use.
- If the goods purchased from the e-store have defects for which AS Surgitech is responsible, AS Surgitech will repair or replace the defective goods. If it is not possible to repair or replace the goods, AS Surgitech will return to the Customer all fees included in the sales contract.
- We solve all problems and concerns through negotiations, the easiest way is to call us at 6460660 or send an email to tellimused@surgitech.ee
